Kessler Rehabilitation Center

Reviews about Kessler Rehabilitation Center

• Joe D'Annibale

  Aug, 17 2018
  ★ ☆ ☆ ☆ ☆
  I was happy with my care at Kessler Rehab in Hoboken (Dana was great) but extremely disappointed in their billing services. BE AWARE that Kessler bills itself as a "Hospital Visit" because of its contract with a hospital. Due to their hospital affiliation, I had to pay for all of my services out of pocket. Kessler's initial estimate during my first visit after calling my insurance company (Aetna) was that it would be covered completely. My insurance company also assured me that I would be covered for up to 30 physical therapy visits during the calendar year.
  
  I feel intentionally deceived by Kessler. Their fine print read that they were considered a hospital visit, but I have a strong feeling that they presented themselves differently during their first phone call with the insurance company. It was not until after weeks of visits that I received my explanation of benefits and a very large bill from Kessler. Their deceptive tactics have led to me owing a large sum to my insurance company. I would caution anyone looking for Physical Therapy in Hoboken to look elsewhere.
  
  After having a back-and-forth with Kessler on the phone eight times, I was sent to many different places. They gave me reference numbers for a phone call they made to my insurance but the insurance would only speak to the provider. Kessler told me there's nothing they can do, but I feel that I was intentionally deceived and I am certain that I'm not the only person to whom this has happened.

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• SP+ Parking @ 1 Washington Street

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  1 Washington Street, Hoboken, NJ 07030

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• Observer Hwy at Washington St

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  United States, Hoboken, NJ 07030
• TONI&GUY Hair Salon

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• Phoenix Bar & Grill

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  1 Hudson Place, Hoboken, NJ 07030

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• 23 Hudson Pl Parking

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  23 Hudson Place, Hoboken, NJ 07030