Capital One Bank

Reviews about Capital One Bank

• Mimi

  Feb, 25 2018
  ★ ☆ ☆ ☆ ☆
  I went in today to deposit checks, and saw the line was long, and there was only one teller, but hoped another teller or two would be back soon. I waited for 35 minutes, from 1:50 until 2:25, and still hadn't made it to the teller. I had a 2:30 meeting, and had to leave. I spoke to the bank manager, who apologized, saying they only had 2 tellers today, one goes to lunch from 12:30-1:30, and the other goes from 1:30-2:30. This means that it is a 40+ minute wait to do your banking during the time almost all working people have a lunch hour. During this time there were at least 3 other bank employees in the building, but none seemed able to cover for a teller. We opened a business account at Capitol one because we thought it would be convenient--good location, longer hours than our other bank. I guess none of that matters if you can't actually get your banking done. They've lost my business!

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